FAQ

FIRST at Home FAQ’s

  • Will my health insurance plan pay for home care services?
  • Most insurance plans offer coverage for home health care services. Please give us a call at: (561) 963-8109 so that we can review your healthcare benefits.

  • Is the agency licensed by the state of Florida?
  • Yes, FIRST at Home is licensed by the Agency for Health Care Administration. The license number is: Palm Beach County – #299994034. We are accredited by ACHC ( The Accredidation commission for health care)

  • Is FIRST at Home insured?
  • Yes, FIRST at Home carries General & Professional Liability Insurance and workers compensation.

  • Does FIRST at Home provide patients with a Bill of Rights that outlines the rights and responsibilities of the agency, patient, and caregiver alike?
  • Yes, Federal law requires that all home care patients be informed of their rights and responsibilities. The admission nurse will review your rights and responsibilities with you and leave a copy of them in your home.

  • Is there a written plan of care for the patient’s treatment that the patient, physician and family participate in developing? Is this plan updated over the course of the treatment? Does the patient get a copy of the plan?
  • Yes to all of the above.

  • Is there someone available after normal business hours if I need help; who are they, and how do I get in touch with them?
  • Yes a FIRST at Home employee is on-call after normal business hours and on the weekends. If you have an issue that needs to be addressed please give us a call at: (561) 963-8109

  • Does FIRST at Home require criminal record background checks and communicable disease screens for its employees?
  • Yes, All employees are required to undergo the following: drug screening, criminal and abuse background check and health examination for communicable diseases.

  • What is the procedure for resolving issues that may arise between the patient/family and home health care staff?
  • If there is an issue that arises, we ask that you give us a call at:
    (561) 963-8109 a FIRST at Home compliance officer will immediately work with all people involved to resolve the issue.

  • Who can you call with questions or complaints?
  • If you have any complaints please call our administration office at: (561) 963-8109 and any issues will be addressed immediately.

  • What should I do if a staff member fails to make a scheduled visit?
  • Please call us immediately and report the missed visit:
    (561) 963-8109

Home Health FAQ’s

  • What is home care?
  • Home health care offers a wide range of health care services that can be given in your home. FIRST at Home offers skilled nursing services, home health aides, physical Therapists, occupational therapists, speech therapist, medical social workers and psychiatric nursing services. Home health care is usually less expensive, more convenient, and just as effective as care you get in a hospital or skilled nursing facility.

  • What should I expect?
  • Once your doctor refers you for home health services, FIRST at Home will schedule an appointment and come to your home to talk to you about your needs and ask you some questions about your health. The home health agency staff will also talk to your doctor about your care and keep your doctor updated about your progress. Doctor’s orders are needed to start care. Recovery Home Care will set your visit schedule based on the doctor’s orders and your needs.

  • Who can receive home health care?
  • Home health care is for persons who require health care from a professional or who need supportive assistance in the home environment. The payer(s) for these services typically determines what type of care is covered and who qualifies. In many cases medical orders from a physician are required for care.

  • When are home health care services available?
  • Home health care services are available 24 hours a day, seven days a week, 365 days a year depending on the needs of the patient.

  • What are the advantages of using home health care?
  • Home health care is an essential, integral part of health care today, enabling people to receive treatment within their own homes, rather than staying in a nursing or rehabilitation facility. Home health care allows a patient to heal in the comfort of there own home and experience better outcomes.
    Home Health Care also offers significant peace of mind to family members who are often working hard to find balance in their own active lives, but feel the pressure of needing to take care of a loved one.

  • Will my insurance cover home health care?
  • If the care is medically necessary and the patient meets certain coverage requirements, Medicare and most private insurance plans will usually pay for home health care services. For services that are not covered, patients may choose to pay out of their own pocket.

  • How do I choose the right home health care agency?
  • There are many important factors to consider in choosing the best agency to meet your needs. First you must assess what types of services you will need and find an agency that offers those services. Ask the agencies you are considering about their accreditations, licenses and certifications. You’ll also want to evaluate the quality of care, and the skills and training of personnel at the agencies under consideration.

Medicare FAQ’s

  • Who is eligible for Medicare Coverage of Home Health Care?

      If you have Medicare, you can use your home health benefits if you meet all the following conditions:

    • You must be under the care of a doctor, and you must be getting services under a plan of care established and reviewed regularly by a doctor.
    • You must need, and a doctor must certify that you need, one or more of the following:
    • Intermittent skilled nursing care
    • Physical therapy
    • Speech-language pathology services
    • Continued occupational therapy
    • You must be homebound, and a doctor must certify that you’re homebound. To be homebound means the following:
    • Leaving your home isn’t recommended because of your condition.
    • Your condition keeps you from leaving home without help (such as using a wheelchair or walker, needing special transportation, or getting help from another person).
    • Leaving home takes a considerable and taxing effort.
    • A person may leave home for medical treatment or short, infrequent absences for non-medical reasons, such as attending religious services. You can still get home health care if you attend adult day care, but you would get the home care services in your home.
  • What does Medicare cover?

      If you’re eligible for Medicare-covered home health care, Medicare covers the following services if they’re reasonable and necessary for the treatment of your illness or injury. Medicare covers the following:

    • Skilled Nursing Services
    • Home Health Aide Home health aide services may be covered when given on a part-time or intermittent basis if needed as support services for skilled nursing care.
    • Physical Therapy
    • Occupational Therapy
    • Speech Therapy
    • Medical Social Worker
    • Psychiatric Nursing
    • Durable Medical Equipment, when ordered by a doctor, is paid separately by Medicare. This equipment must meet certain criteria to be covered. Medicare usually pays 80% of the Medicare-approved amount for certain pieces of medical equipment, such as a wheelchair or walker. If your home health agency doesn’t supply durable medical equipment directly, the home health agency staff will usually arrange for a home equipment supplier to bring the items you need to your home.
  • What isn’t covered by Medicare?

      Below are some examples of what Medicare doesn’t pay for:

    • 24-hour-a-day care at home.
    • Meals delivered to your home.
    • Homemaker services like shopping, cleaning, and laundry when this is the only care you need, and when these services aren’t related to your plan of care.
    • Personal care given by home health aides like bathing, dressing, and using the bathroom when this is the only care you need.
    • Note: If you have a Medigap (Medicare Supplement Insurance) policy or other health insurance coverage, be sure to tell your doctor or other health care provider so your bills get paid correctly.
    • For more information about FIRST at Home’s obligations please visit the web site:
    • http://www.medicare.gov/publications/pubs/pdf/10969.pdf

  • 5055 S. Congress Ave.
    Suite 301

    Atlantis, FL 33462
    (561) 963-8109


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